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Return Policy

Mitoo Jewelry wants to inspire and delight you with your jewelry purchase. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration.


Our Guarantee

Your complete satisfaction with our product is guaranteed. If the item you have received is faulty or damaged, please immediately contact our Customer Service team on email and we will process your refund or exchange within 15 days from the delivered date.

If you are not completely satisfied with the design or any quality problem,  you may return it for a full refund within 30 days from the delivered date.

You may return new items purchased from Mitoo Jewelry within 60 days of delivery for a refund, please note that on all returned and canceled orders of personalized items, a 30% restocking fee will be applied.

Any item purchased from Mitoo Jewelry can be returned

Returned items needs to be in new and unused condition.

Items which have been resized, updated and/or repaired do not qualify.

If for any reason, except the quality problem, you want to reproduce the iteam, your shipping fee will not be refunded.

Return Process

Please contact our customer service on email to initiate a return, you’ll need to provide your order number, contact details and reason for return. Any promotional gifts must also be returned with your returned item.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.

Cancellation Policy

All prices on this website are quoted in US dollars, please understand before buying the currency.

Currency problem is not refund the list.

Customers are able to cancel or change within 12 hours for free´╝îexcept the currency problem . Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.